Today, I'll talk about why so many overseas customers are willing to give Fanuc's work to us for a long time in layman's terms.
First of All, The General Environment: Fanuc Parts Market Water, A Little Deep
Friends who have been in this industry for a while, it is estimated that they have seen or heard of the following things:
* Look "gaga new” parts, in fact, is refurbished, inside the repair parts used simply can not.
* Used motor rotor balancing, encoder has a dark disease, installed on the machine will not be used for a long time out of the alarm.
* Sold amplifier parameters are empty, the firmware version is not correct, a machine on the alarm, let you think you bought a bad.
* Some sellers do not understand the technology, ask more than just say "you can rest assured that there is no problem”, out of the problem with both hands a stall.
* Something without any test, no warranty, no after-sales, is dead or alive all depends on the buyer's luck.
These pits, both at home and abroad are the same. Therefore, the real reliable supplier, really not "cheap” two words can be summarized. The most important thing in your mind is actually these things:
* Goods are not the right way to come, the model is not right on.
* Before the issuance of any professional test, or just a power on a light?
* My side is in a hurry to resume production, you are fast enough to ship the goods?
* In case the alarm is still installed, is there anyone who knows how to help me analyze it?
* If something goes wrong, does the warranty work or not?
And these points above, precisely our Songwei every day in the dead beat, but also customers are willing to turn back to us again and again for the reason.
We Are Not Parts Dealers, We Are Technical Partners Who Can Solve Problems Together with You
To be honest, we are more like a supplier of maintenance. The team every day on hand to repair is Fanuc, Mitsubishi, Siemens drives, motors and motherboards, so on their temperament, naturally, much more familiar than simply do trade.
When a customer sends us a model number, we can basically understand it at a glance:
* Is this α series or αi series?
* Which interface is the B202 encoder?
* Does this servo drive need to match a specific version of firmware?
* Does this alarm you describe sound more like a power problem or a problem with the motor itself?
* Is this motherboard cross-model compatible?
Some familiar overseas customers even directly take a picture of the machine alarm screen and send it to us, such as "SV0401, SP9001, APC Alarm”, so that we can help him to determine which part may be broken, so as to prevent him from buying the wrong thing and delaying the production cycle for nothing. Their most frequent feedback to us is: "Finally found a supplier who really understands technology.”
In our test room, there is a row of test benches built by ourselves, the goal is to simulate the working environment of real CNC machine tools. For example:
* Testing Fanuc α / αi / βi series servo drives with load to simulate acceleration and deceleration.
* Test the load capacity of the spindle amplifier to see if the output is stable.
* Check whether the feedback signal of motor encoder is accurate or not, and whether there is any pulse loss.
* Check whether the CPU and all I/O ports of the motherboard work normally.
* Do regenerative braking, over-current, over-voltage simulation test on the power module.
We do not do a lot of sellers of the kind of "plug in the light even if good”. Only in our test bench complete run through the process, all alarms can be cleared, parameter settings are normal, the feedback loop closure of good parts, will be labeled with Songwei's test pass label. Many maintenance companies and end-user factories recognize this because they know that "tested in the system” means that the risk of getting on the machine is greatly reduced.
Stock Is Big Enough, Shipment Is Fast Enough, Don't Let the Customer Wait for the Parts in a Hurry
We always have a full stock, just for emergencies:
* Servo amplifiers (α / αi / βi series common models)
* Spindle amplifier
* Power supply module
* CNC main boards (0i, 16i/18i/21i, 30i/31i/32i series)
* Servo motors and spindle motors
* Various encoders, cables
What customers are most afraid of is waiting, especially when the production line is stopped. Our most common dialog is: "Our side of the machine stopped, very urgent, can you send today?” We reply, "Yes, we can, and arrange DHL pickup within two hours.” The shipment is sent out the same day.
There Is a Say One, Price Transparency, Do Not Play the "Low Price Fishing” or "Model Game”
Some of the tricks in the industry we know very well: the first to report a low price to attract you, and so you confirm that you want, suddenly said "this model out of stock, there is a more expensive model want?" Or tell you "this is a brand new dismantled part, as good as new”, in fact, it may be refurbished goods.
In our case, the situation is completely different:
* New parts: is the original factory original package, clear.
* Used parts: there are obvious signs of use, but will tell you what items we tested and what the results were.
* Refurbished parts: will say to understand where to repair, replaced what key components.
* Warranty: different categories of goods, the warranty period is clearly written.
Ask ten times, ten times the answer is the same, not inconsistent.
Because We Do In-Depth Repair Ourselves, So We Know Better Where the "Root Cause of the Disease” Is
Our repair shop is dealing with a variety of "difficult cases” every day:
* Amplifier IGBT module burned.
* The regenerative braking unit of the power supply module is burned out.
* Main board CPU failure.
* Motor encoder signal is not available at times.
* Unbalanced spindle drive UVW output.
See more faults, so we will not sell goods for the sake of selling goods. Often instead, we will advise customers: "You can repair this board by the look of it, no need to buy a new one.” Or: "You've had this module repaired several times, we suggest replacing it with a reliable refurbished or used part, it's more cost effective.” Customers can feel that we are thinking and saving costs for them, not just trying to earn him this amount of money.
After-Sales and Warranty, We Do a More Realistic Job
For parts from different sources, we offer clear warranty periods:
* Brand new products: 12 months
* Refurbished/repaired parts: 6-12 months (specific models will be clearly informed)
* Tested used parts: 3-12 months (specific models will be clearly informed)
In case something does go wrong, our process is simple:
* First remote help you to analyze, see if it is installation or parameter problems.
* If it is confirmed that the parts are problematic, you send it back, we repair or replace it for free.
* If the problem is confirmed to be a component problem, you will send it back and we will repair or replace it for free.
Finally, Why Do Customers Recognize Songwei CNC?
Germany, Italy, the United States, Canada, Singapore, Thailand ...... Our customers over the years all over the world. They choose us, summed up the reason is very simple:
* Goods reliable: model clear, do not play word games.
* Communication smooth: know the technology, can say to the point, do not delay things.
* Test strict: not simply pass a power on the shipment.
* Fast shipment: understand the anxiety of downtime, and quick logistical response.
* Can solve the problem: willing to help you make a preliminary judgment based on the alarm code to reduce the mispurchase.
* The price is fair: a penny for a penny, clearly marked price.
* After-sales real: there is a warranty, there are channels to solve the problem.
Many customers at first just to solve the urgent need to buy one or two pieces to try, and then all become long-term cooperation.
In Short
If you use a sentence to summarize Songwei CNC why reliable, that is: we sell not only Fanuc parts, but also a "let your machine turn up as soon as possible” guarantee. We are the technical partner who can analyze and provide reliable solutions together when you encounter a malfunction.
If you have questions about Fanuc part models, compatibility, or an alarm code that pops up on your machine, feel free to talk to us at
Songwei. Send us a picture, tell us the situation, and we'll be able to help you make a more accurate judgment.
