Maintenance services are available for all parts under the guidance of our technicians.
1. Customer: How long does it take for you to repair?
A: Usually, we will test and then start the repair on the same day we receive your parts, depending on the type of problem, our repair time is 1 or 2 days.
2. Customer: How do you calculate the cost of repair?
A: Depending on different brands and models, our charges are not unique, we will only give you an accurate quote after we receive your parts and confirm the fault.
3. Customer: What if it can not be repaired? Is there an alternative choice?
A: If we can't repair it, we don't charge for the repair (but not including the return shipping cost and customs duty).
We will recommend an alternative model, if there is no alternative we will inform you and explain the reason in detail.
Documentation & Initial Assessment:
Perform a visual inspection to determine if any obvious physical damage. Record the model and serial numbers of the parts and any problems reported by the customer.
Detailed Diagnostic Testing:
Connect the part to a FANUC /MITSUBISHI /SIEMENS /OKUMA /HEIDENHAIN test bench to simulate operating conditions. Identify specific faults and malfunctions by diagnostic tools, software or alarm numbers. Review the diagnostic data to identify the root cause of the problem.
Repair & Replace:
Carefully open and disassemble parts to gain access to faulty components. Parts will be cleaned, repaired, and preventive maintenance will be carried out, such as repainting with tri-proof paint, replacement of consumables, and other measures to extend the life of the parts.
4. Retest & Quality Check:
Retest the repaired part on the FANUC /MITSUBISHI /SIEMENS /OKUMA /HEIDENHAIN test bench to confirm proper operation. Then perform load tests to ensure that the part can withstand operational loads without failure. Finally, a final quality check is performed to verify that the part meets all performance and safety standards.
Customer confirmation & shipment:
Send the customer a test video of the successfully repaired part, and the customer can ask us for a copy of the repair report if needed. Then we wait for the customer to confirm the cost of repair. After the customer confirms, carefully pack the repaired parts and arrange shipping, provide tracking information and estimated delivery date to the customer.
After-Repair Support:
Contact the customer after they have received the part to ensure it is working properly. We offer a 12-month warranty after repair in case any problems occur during the warranty period.
