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How to Solve Fanuc Alarm 368?

JAN. 17, 2026

In the factory, Fanuc system is stable, but occasionally jumping to an alarm can be a real headache. Like this 368 alarm, the screen displays “serial data error (built-in)”, the machine immediately “stiff” there. Many teachers first reaction is: “encoder is bad, change it!” Don't worry, according to our experience of repairing hundreds of devices over the years, this is likely to spend money, the problem is still there.

Today, I'll talk to you about this 368 alarm, it is in the end “complaining” about what, and how we usually step by step to “pull” it out.

How to Solve Fanuc Alarm 368?
This "serial data error”, in the end, what does it mean?
You can think of the dialog between the servo motor and the system as two people talking on the phone. The encoder on the motor side is the "reporter”, which tells the system in real time through a data line (serial communication): "Where am I turning now, and what is the speed.”

This 368 alarm is, quite literally, the system yelling, "Wait a minute! I didn't hear the ‘debriefer’ just now, or it's so garbled that I can't believe it!" As soon as this critical call is strung, garbled, or completely disconnected, the system immediately shuts down and alarms for safety reasons.

So, it's not a burnt motor or a loss of power at its core, it's the "quality of communication” that's at fault.
 
On-site troubleshooting, I usually follow this "roadmap”
When you encounter 368 alarms, don't just replace the parts. According to the following order to touch once, can save a lot of money and time.

Step 1: First ask the "crime scene”
Alarm screen will show which axis (X, Y, Z or spindle). Immediately think back: the alarm suddenly appeared when the machine is moving at high speed, or slow processing? Or was the alarm simply raised as soon as the machine was powered up? This detail is very important. If it is occasional in motion, most likely cable or interference; if the power on, then the encoder or drive itself is a big suspect.

Step 2: Keep an eye on the "non-wire” - encoder cable
This is the most common and the best place to check. After the power off, open the motor back cover, find the thin cable connected to the encoder. Focus on it:
1. Connector: pull it off and look inside to see if the pins are bent, rusted or oiled. Many times the plug is loose or coolant has seeped in and caused a short circuit.
2. The cable itself: touch it from end to end, there is no drag chain flattened, cut by iron filings, or bent into a dead bend. Especially the shaft is often moved back and forth, the cable is likely to have been broken inside the seven or eight copper wires, sometimes through sometimes not.

There is a native way: if the other axis with the same cable, you can try to adjust it. If the alarm followed by the cable to run to another axis, it is certain that the cable.

Step 3: Check the "reporter” himself - the encoder
If the cable is not a problem, then we have to suspect the encoder itself. This thing in the motor tail, harsh environment, long-term vibration, heat, inside the grating or magnetic grid may be aging, the signal itself is unstable.
How to make a preliminary judgment? You can listen to the motor running any abnormal vibration, or look at the processing size there is no regular small deviation. Of course, the most accurate or with a professional encoder tester on the machine to measure the signal waveform.

Step 4: Look at the "receiver” there is no problem - servo amplifier
If the previous are ruled out, the problem may be in the "receiver”, that is, the servo drive. It has an internal circuit module responsible for decoding encoder signals, if the module fails, and then good, stable signals transmitted to it can not be recognized.
In this case, it is usually necessary to dismantle the drive and send it to a place with a professional test bench for testing. Our test bench can simulate the entire communication link and pinpoint which link of the drive is "deaf”.

Step 5: Do not forget the "environmental noise” - electrical interference
High-power equipment in factories, such as welding machines, inverters work, is simply a "noise maker”. If your encoder cable shielding layer is not good, or bundled with the power line together, these interference noise will "run” into the weak data signals, the communication made a mess.
Check to see if the cable shield is properly grounded, and try to route the encoder cable separately, away from the power cable.
 
Do this and it usually works
Based on the results above, the countermeasures are clear:
* If it is a cable or connector problem: do not settle, directly replace a high-quality shielded cable, ensure that the joints lock tight, and well protected from oil and water erosion.
* If it is an encoder problem: replace the encoder. Here we should pay special attention to the model must match exactly, including resolution, signal type. When installing, the connection between the motor shaft and the encoder should also be accurate, as different centers can also cause strange problems.
* If it is a drive problem: find a professional company to overhaul or replace the interface board of the drive. Like our side, the repaired drive will be simulated in Fanuc test bench actual operation, to ensure that the communication bar, will not report 368.
* If it is a problem of interference: organize the line, strengthen the shielding and grounding. Sometimes adding a magnetic ring (filter) to the cable has an immediate effect.
 
How do you make it less of a problem? --- Prevention is better than cure
1. Tighten it regularly: every six months, it is worth stopping the machine to tighten the screws of the encoder plug and check the cable for any signs of breakage.
2. Line to pay attention to: new equipment, be sure to let the encoder line and power line separate line trough, which is to eliminate the interference of the root cause of the method.
3. Keep clean and dry: especially for machining centers, prevent cutting fluid and oil from soaking into the encoder interface at the back of the motor, which is very delicate.

Lastly

The core idea of dealing with Fanuc 368 alarms is to "follow the trail”, starting with the simplest cables and plugs and eliminating them step by step. It's annoying, but in most cases the root cause is clear and can be solved completely.

If you follow the above steps to check a circle, still a little confused, or need professional testing and parts support, you can always find us to talk. We Songwei side every day with Fanuc, Mitsubishi, these systems deal with the maintenance room is equipped with a full set of test equipment, is to help you pinpoint such problems, as soon as possible to make the machine turn up again.

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